Got questions?

Visa, Mastercard and American Express, plus Apple Pay, Google Pay and Link — all through a secure, encrypted checkout. Your bank statement shows a neutral company name.

Yes — we offer guest checkout. An account is optional; it just makes tracking and reordering quicker next time.

A neutral company name (JHX Enterprises Ltd) — nothing that mentions PurePleasure or what you ordered.

Flat £3.95 tracked UK delivery, and free on orders over £30. Every order ships in the same plain, unbranded packaging.

Always. A plain, unbranded box with no logos or product names, and a neutral sender on the label. Nobody will know what’s inside except you.

Orders are dispatched promptly and sent with tracking; UK delivery usually arrives within a few working days. You’ll get a discreet email — no product names — once it’s on its way.

Not yet — we currently ship across the UK only. Join our list to hear first if that changes.

Yes. Once dispatched you’ll get a tracking link by email, and the order tracking page is discreet too.

Sealed, unopened items in their original packaging can be returned within 14 days for a full refund. For hygiene reasons we can’t accept intimate products once the seal is broken.

Faulty or misdescribed items are always covered under the Consumer Rights Act 2015, with a 12-month warranty. Email us a photo and we’ll put it right.

Email hello@purepleasureshop.co.uk with your order number and we’ll guide you through it.

Once we’ve received and checked a returned item, your refund goes back to the original payment method, usually within a few business days.

Yes — everything is made from body-safe silicone. Full material details are on each product page.

Warm water and a mild soap, or a dedicated toy cleaner. Use a water-based lubricant only with silicone, and store somewhere cool and dry. Many products are fully waterproof — check the product page.

We’re not a marketplace that lists everything — we choose products we’d be happy to use ourselves, with body-safe materials and details we can stand behind.

No. Plain packaging with no logos or product names, a neutral company name on your statement, and emails with no product names in the subject line.

The whole site runs over SSL encryption. Card details are handled by our PCI-compliant payment provider (Stripe) and never stored on our servers, and we’re GDPR-compliant.

Never. We don’t sell or rent your information to third parties.

Yes — email us and we’ll delete your account and personal data in line with your GDPR rights.